Analytics

Analytics turns your call and messaging history into operational insight.

What you can see

• Call volume over time, split by direction and status.
• Answer and completion rates, durations, and voicemail counts.
• Per-agent (flow) performance — which AI agents handle the most volume and how their calls end.
• Cost visibility for telephony and AI usage.

Staff analytics

Human-agent time and call activity have their own view under Staff → Analytics — clocked-in hours, calls handled, and per-person drill-downs. See Staff.

Working the data

Use date-range windows to compare periods (this week vs last), and pair analytics with tags for outcome-based reporting — tag review workflows feed directly into the numbers you'll want to slice.

Ask Bea

You can also just ask: "how many calls did we take this week?" or "find recent calls about billing" — Bea queries your data and links you to the records.