BlueHive HUM
Industries

The AI receptionist for veterinary clinics

Vet phones ring nonstop — appointments, refills, “is this an emergency?”, boarding, and everything in between. HUM answers every call, resolves the routine ones, and gets urgent cases to the right place fast.

Every exam room is full and the phone keeps ringing

Veterinary teams run at capacity all day — the phone is the first thing that suffers and the last thing that stops.

Routine questions swamp the desk

Hours, pricing, vaccine schedules, food questions — half your call volume doesn’t need a human, but it costs you one anyway.

“Is this an emergency?” at 2am

After-hours callers need a calm answer and the right routing — your on-call vet for true urgencies, the ER referral for the rest.

Reminders that never get called

Vaccines lapse, wellness visits slip, and dental months pass quietly — because nobody has time to dial the reminder list.

What Bea handles

Agentic inbound and outbound, on your numbers

One agent across voice and text — for clients, patients, and the occasional panicked pet parent.

Inbound

  • Books wellness, sick, and tech appointments with visit details
  • Captures refill requests with pet, medication, and pharmacy info
  • Answers hours, boarding, grooming, and pricing questions
  • Triages after-hours calls — on-call vet or ER referral by your rules
  • Registers new clients and pets with structured intake
  • Recognizes returning clients by caller ID

Outbound

  • Runs vaccine-due and wellness recall campaigns from your list
  • Confirms tomorrow’s appointments by voice and two-way text
  • Makes post-surgery and post-visit check-in calls
  • Notifies clients when prescriptions or food orders are ready
  • Reactivates lapsed patients who missed their annual visit

Connects to your stack

HUM connects to your practice-information system through MCP tools, the CRM connector, and signed webhooks — appointments, refill requests, and call outcomes flow straight into the software your clinic already uses. See how integrations work.

Platform

A front desk that never has a pet in its arms

Platform features on veterinary duty.

Conversational triage

Bea asks the right questions, follows your escalation rules, and never gives a caller a phone-tree menu.

After-hours by schedule

Per-line business hours with holiday rules — days route one way, nights and weekends another, automatically.

On-call & ER routing

True emergencies warm-transfer to the on-call vet or get your ER partner’s details — with the case summary captured.

Reminder campaigns

Vaccine, wellness, and dental recall lists dialed automatically with retries, quiet hours, and text follow-up.

Two-way SMS + MMS

Clients text back, send photos of the incision or the rash, and get answers — mirrored into the record.

Outcome analytics

See volume, outcomes, sentiment, and per-call cost by line and by flow — know what the phone actually does all day.

FAQ

Common questions

How does HUM handle after-hours veterinary emergencies?
You set the rules per line: warm-transfer urgent callers to the on-call veterinarian, hand off your emergency partner’s details, or capture a prioritized message — each with its own schedule, timezone, and holiday calendar. Every after-hours call is transcribed and tagged for the morning.
Can it book appointments into our practice software?
HUM integrates through MCP tools, a vendor-neutral CRM connector, and signed webhooks — so the agent can check availability and write bookings into any system with an API, or capture structured appointment requests your team confirms in one click.
Can clients text us photos?
Yes — two-way SMS and MMS run on the same numbers as voice. Photos and messages land in a shared inbox where the AI answers routine questions and your team can take over any thread with full history.
What about vaccine and wellness reminders?
Upload or sync a due list and HUM runs the campaign: throttled calls with retries, quiet-hours pacing, voicemail drop, and SMS follow-up. Confirmed, rescheduled, and unreachable outcomes come back as structured results.
We have multiple locations — does that work?
Yes. Each number gets its own flow, hours, greeting, and escalation path, and analytics break down by number and flow — so three clinics can run three different front desks from one dashboard.
Common workflows
After-hours answeringAppointment remindersPatient recallAll featuresPricing
Related industries
Dental practicesDermatologyPhysical therapyAll industries

Answer every bark, meow, and 2am panic call

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