BlueHive HUM
Use case

Automated appointment reminder calls and texts

HUM places natural-sounding reminder calls and two-way texts that confirm, reschedule, or cancel on the spot — and writes every outcome back where your staff can act on it.

Reminders shouldn’t be a full-time job

Manual confirmation lists never get finished, and one-way robocalls don’t move the needle.

Staff spend hours dialing

Working through tomorrow’s confirmation list by hand eats front-desk time that should go to patients standing at the counter.

Robocalls get hung up on

One-way “press 1 to confirm” blasts feel like spam. Patients hang up, ignore them, or press the wrong option — and you still don’t know who’s coming.

Text-only reminders miss people

Plenty of patients — especially older populations — don’t act on texts. A real voice call, with a text backup, reaches the patients a message can’t.

How it works

How reminder campaigns work

From schedule to confirmed visits without staff touching a phone.

  1. Step 1

    Load your list

    Pull tomorrow’s appointments from FHIR scheduling, sync from your CRM, or upload a call list — HUM handles the dialing plan.

  2. Step 2

    Bea calls and texts

    Patients get a natural voice call with a two-way SMS backup — inside quiet-hours windows and with opt-outs respected automatically.

  3. Step 3

    Patients confirm or reschedule

    Confirmations, cancellations, and reschedule requests are handled in the conversation itself — no callback needed.

  4. Step 4

    Outcomes flow back

    Every call ends in a structured outcome — confirmed, rescheduled, no answer, voicemail — visible in the dashboard and pushed by webhook.

What you get

Reminder calls that behave like your best staffer

Conversational, persistent, and polite — with the guardrails compliance teams expect.

Natural voice conversations

Patients talk to a realtime AI agent that answers questions mid-call — not a recording with a keypad menu.

Two-way SMS included

Reminder texts patients can reply to, with automatic opt-out handling and MMS support when you need it.

EMR / EHR scheduling

FHIR scheduling and HL7-style feeds through the BlueHive network keep reminders in sync with the real book.

Quiet hours & pacing

Campaigns respect calling windows and retry unanswered patients on a schedule you control.

Hand-off to staff

Patients who need a human are warm-transferred to your front desk or a live agent queue with full context.

Campaign reporting

See reach rates, confirmations, and reschedules per campaign — and export or webhook the results anywhere.

FAQ

Common questions

How is this different from a robocall service?
HUM’s reminder calls are realtime conversations, not recordings. Patients can ask questions, reschedule, or cancel in the same call, and the agent adapts to what they say. That means far fewer hang-ups and far more confirmed appointments than “press 1” blasts.
Can reminders go out by text as well as voice?
Yes. Campaigns can combine voice calls with two-way SMS — for example, text first and call anyone who doesn’t respond. Opt-outs and quiet hours are enforced automatically on both channels.
Does HUM integrate with our EMR or EHR schedule?
HUM connects to scheduling through FHIR and HL7-style feeds via the BlueHive network, and to other systems through signed webhooks, CRM sync, and a public OpenAPI. Outcomes can be written back automatically so your book stays current.
What happens when a patient wants to reschedule?
The agent can offer reschedule handling directly in the conversation, capture the request as a structured outcome for staff, or warm-transfer the patient to your front desk — whichever your flow specifies.
How much does it cost to run reminder campaigns?
Plans start at $99/month with included minutes, and every plan meters usage to the second. Start with the 14-day free trial — no credit card required — and see confirmation rates on your own schedule before upgrading.
Related workflows
No-show reductionPatient recallAfter-hours answeringAll featuresIndustriesPricing

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