BlueHive HUM
Industries

AI phone agents for dermatology practices

Months-long waitlists, packed schedules, and a phone that never stops — dermatology is exactly the call volume HUM was built for. Bea books, backfills, recalls, and routes while your staff stay with patients.

Booked out for months, and still losing slots

High demand doesn’t protect a dermatology schedule — it just raises the cost of every gap.

Cancellations leave expensive holes

When a slot opens tomorrow, someone has to call the waitlist tonight. Usually nobody can — so the slot goes empty in a practice booked for months.

Two phone lines in one

Medical dermatology and cosmetic consults have different urgency, intake, and follow-up — but the same overwhelmed front desk.

Annual skin checks slip away

Recall for annual exams is life-saving, recurring revenue — and it quietly falls behind every busy week.

What Bea handles

Agentic inbound and outbound, on your numbers

Medical and cosmetic lines, one tireless agent.

Inbound

  • Books new-patient and established visits with reason-for-visit capture
  • Routes medical vs. cosmetic inquiries down different flow paths
  • Answers pre-visit prep, parking, and insurance questions
  • Captures prior-auth and billing messages for the right staffer
  • Handles reschedules and immediately flags the opened slot
  • Recognizes returning patients by caller ID

Outbound

  • Backfills cancellations by calling the waitlist within minutes
  • Runs annual skin-check recall campaigns by voice and text
  • Confirms upcoming appointments to protect packed schedules
  • Follows up on cosmetic consults with booking links by SMS
  • Re-engages patients overdue for follow-up on treatment plans

Connects to your stack

HUM connects to your EMR and practice systems through FHIR scheduling, MCP tools, the CRM connector, and signed webhooks — so bookings, waitlist fills, and outcomes land where your team already works. See how integrations work.

Platform

Schedule defense, automated

The features that keep a high-demand book full.

Waitlist backfill campaigns

A cancellation triggers calls down the waitlist — throttled, retried, and stopped the moment the slot fills.

Intent-based routing

Medical, cosmetic, billing, and refill calls each follow their own path in the visual flow builder.

FHIR scheduling

Real availability, real bookings — through FHIR and HL7-style feeds via the BlueHive network.

SMS booking links

Cosmetic leads get a text with the consult link; recall patients get one-tap confirmations.

Warm transfer for complex cases

Clinical questions reach your nurses through the live agent console with the summary attached.

HIPAA-minded controls

Org-scoped recordings, transcripts, roles, and audit trails — with BAAs available on Enterprise.

FAQ

Common questions

Can HUM really fill a canceled slot from our waitlist?
Yes — that’s a call-list campaign with urgency. When a slot opens, HUM dials the waitlist in order with per-patient context, offers the time, books the first yes, and stops the campaign. Everyone else stays on the list, and your team sees the outcome trail.
Can it treat cosmetic and medical calls differently?
Yes. The visual flow builder routes by intent: medical dermatology can go to scheduling with triage questions, while cosmetic inquiries get consult booking, pricing information you approve, and SMS follow-up with a booking link.
Does HUM integrate with our EMR?
HUM speaks FHIR for scheduling, supports HL7-style feeds through the BlueHive network, and can reach anything else through MCP tools, the vendor-neutral CRM connector, and signed webhooks.
How does annual skin-check recall work?
Feed HUM the due list (CSV or API) and it runs the campaign: natural voice calls that book on the spot, SMS follow-ups, retries inside quiet hours, and structured outcomes — booked, declined, unreachable — back to your team.
What does the front desk see after Bea takes a call?
Every call has a transcript, an AI summary, tags, sentiment, and a structured outcome. Staff can search and filter everything, and webhooks or the API can push it into your EMR, CRM, or reporting tools.
Common workflows
No-show reductionPatient recallOverflow call answeringAll featuresPricing
Related industries
Dental practicesBehavioral healthPhysical therapyAll industries

Never let a booked-out schedule run empty slots

Put waitlist backfill and skin-check recall on autopilot — 14-day free trial, no credit card required.