BlueHive HUM
Industries

The AI receptionist for dental practices

Your front desk is assisting chairside, checking patients out, and verifying insurance — HUM answers the phone. Bea books and reschedules, works the hygiene recall list, and gets true emergencies to the right person.

The phone doesn’t care that you’re chairside

Dental front desks juggle patients at the counter and patients on the line — the line usually loses.

Missed calls become missed production

A new-patient call that hits voicemail books with the practice down the street. You never see what that missed ring cost.

The recall list never gets finished

Six-month hygiene recall is the most predictable revenue in dentistry — and the first task dropped when the desk gets busy.

No-shows burn chair time

An unconfirmed hygiene slot that no-shows can’t be refilled at 8am. Confirmations by voice and text keep the schedule honest.

What Bea handles

Agentic inbound and outbound, on your numbers

A realtime voice agent on your existing numbers — taking action mid-call, around the clock.

Inbound

  • Books new-patient appointments with structured intake details
  • Handles reschedules and cancellations, then flags the open slot
  • Answers hours, insurance-accepted, and directions questions instantly
  • Captures billing and insurance messages for the office manager
  • Triages dental emergencies and warm-transfers to your on-call line
  • Recognizes existing patients by caller ID before saying hello

Outbound

  • Runs six-month hygiene recall campaigns from a list or your PMS
  • Confirms tomorrow’s schedule by voice call and two-way text
  • Follows up on unscheduled treatment plans politely and persistently
  • Reactivates patients who haven’t been seen in 12+ months
  • Retries no-answers on your schedule, inside quiet hours

Connects to your stack

Connect your practice-management system through MCP tools, the vendor-neutral CRM connector, or signed webhooks — booked appointments, messages, and call outcomes land in the systems you already run, not another inbox. See how integrations work.

Platform

Built like a second front desk

Platform features doing dental work.

Natural voice, sub-second replies

Patients have a conversation, not a phone tree. Bea answers questions and takes action while they’re still on the line.

Business hours & after-hours modes

Lunch, evenings, weekends, holidays — each line follows its own schedule and switches behavior automatically.

Recall & confirmation campaigns

CSV or API-driven call lists with throttled dialing, retries, voicemail drop, and per-patient context.

Two-way SMS on the same number

Confirmation texts patients can reply to, MMS for forms or photos, and automatic opt-out handling.

Warm transfer to your team

Emergencies and complex cases reach staff through the live agent console — with the conversation summary attached.

HIPAA-minded controls

Org-scoped recordings, transcripts, roles, and audit trails — with BAAs available on Enterprise.

FAQ

Common questions

Can HUM integrate with our dental practice-management software?
Yes — HUM is built to connect to anything with an API. The vendor-neutral CRM connector resolves callers and writes call activity back with four small HTTP endpoints, MCP tools let the agent read and write your PMS mid-call, and signed webhooks push every event to your systems in real time.
What happens when a patient calls with a dental emergency?
You define the escalation path in the visual flow builder. Bea can warm-transfer emergencies to your on-call line with a summary of who’s calling and why, capture a prioritized message, or give your recorded after-hours instructions — per line, per schedule.
Can it really run our hygiene recall list?
Yes. Upload a CSV or feed the list by API, and HUM dials through it with throttling, retries, quiet hours, and per-patient context. Patients who answer can book on the call; the rest get a text follow-up and a structured outcome your team can work.
Will patients know they’re talking to an AI?
Bea is upfront and sounds natural — realtime voice with sub-second latency, not a robocall. Patients who want a human are warm-transferred to your team, and every call ends with a transcript and outcome you can review.
Is HUM HIPAA compliant for a dental office?
HUM is built with HIPAA controls in mind — role-based access, org-scoped data, audit trails, and recording controls. For production PHI workloads we sign BAAs on the Enterprise plan.
Common workflows
Appointment remindersNo-show reductionPatient recallAll featuresPricing
Related industries
DermatologyPhysical therapyVeterinary clinicsAll industries

Keep the schedule full without staffing the phone

Put Bea on your overflow line this week — 14-day free trial, no credit card required.