BlueHive HUM
Industries

AI phone agents for physical therapy & chiropractic clinics

Patients on 2–3 visits a week generate more calls per chart than any specialty — reschedules, running late, “what should I wear?”. HUM absorbs that volume and keeps plans of care from quietly falling apart.

High-frequency care, high-frequency phone calls

Every active patient calls your clinic more times in a month than most practices hear in a year of their patients.

Reschedules eat the whole day

Multi-visit plans mean constant small schedule changes. Each one is a five-minute call your front desk doesn’t have.

Missed visits become dropped plans

A skipped session that isn’t rebooked same-day starts the slide out of the plan of care — bad for outcomes, bad for revenue.

The desk doubles as clinical support

In many clinics the person answering the phone is also prepping rooms and helping patients — the phone always loses.

What Bea handles

Agentic inbound and outbound, on your numbers

Every reschedule, rebook, and reminder — handled in one conversation.

Inbound

  • Handles reschedules and cancellations instantly, any hour
  • Books new-patient evaluations with referral and injury intake
  • Answers prep questions — what to wear, what to bring, parking
  • Captures insurance and authorization questions for billing staff
  • Routes clinical questions to your PTs with context attached
  • Recognizes active patients by caller ID and their visit history

Outbound

  • Rebooks missed visits the same day to protect the plan of care
  • Confirms this week’s visits by voice and two-way text
  • Re-engages patients who dropped off mid-plan
  • Runs recall campaigns for discharged patients due for follow-up
  • Sends home-exercise nudges and check-ins by SMS

Connects to your stack

HUM connects to your EMR and scheduling through FHIR, MCP tools, the CRM connector, and signed webhooks — so every rebook and outcome lands on the real schedule, not a sticky note. See how integrations work.

Platform

Volume absorption for busy clinics

The features that keep multi-visit schedules intact.

Instant reschedule handling

The most common PT call resolved end-to-end — no hold, no callback, no sticky note.

Same-day rebook campaigns

Missed a visit? HUM calls to rebook while this week still has open slots.

Scheduling integration

FHIR scheduling and MCP tools put bookings on the real calendar in real time.

Two-way SMS

Confirmations, running-late texts, and home-exercise nudges on the same clinic number.

Multi-clinic ready

Each location runs its own flows, hours, and analytics from one dashboard.

Plan-of-care visibility

Outcome analytics show confirmations, rebooks, and drop-offs by flow, number, and location.

FAQ

Common questions

Can HUM handle the volume of reschedules a PT clinic gets?
That’s the core use case. Bea answers every reschedule call immediately — nights and weekends included — checks availability through your scheduling integration, and rebooks in the same conversation. No hold queue, no callback list.
How does same-day missed-visit rebooking work?
When a patient no-shows or cancels, your flow can trigger an outbound call to rebook them while the week still has slots — with the visit context passed to the agent. Patients who don’t answer get a text and a retry on your schedule.
Does it integrate with our EMR and scheduling system?
Yes — FHIR scheduling where available, MCP tools for anything with an API, the vendor-neutral CRM connector for contact lookup and call activity, and signed webhooks for real-time events into your other systems.
Can it help patients stay on their plan of care?
HUM confirms upcoming visits, rebooks missed ones same-day, re-engages patients who’ve gone quiet mid-plan, and sends SMS nudges between sessions — the consistent follow-through that keeps completion rates up.
We run three locations — can each behave differently?
Yes. Every number gets its own flow, greeting, hours, and escalation rules, and analytics break out per location — one platform, three different front desks.
Common workflows
No-show reductionAppointment remindersPatient recallAll featuresPricing
Related industries
Dental practicesBehavioral healthDermatologyAll industries

Protect every plan of care from the schedule chaos

Let Bea take the reschedule line this week — 14-day free trial, no credit card required.