BlueHive HUM
Industries

AI phone agents for behavioral health practices

The first call to a therapy practice takes courage — and it usually lands in voicemail because every clinician is in session. HUM answers immediately, handles intake with patience, and never lets a reach-out go unreturned.

The hardest call to make shouldn’t hit voicemail

Behavioral health phones fail exactly when they matter most: mid-session, after hours, and during intake surges.

Missed intake calls rarely call back

A prospective client who worked up the nerve to call once may not try again. Voicemail is where new-client relationships end.

Clinicians can’t answer mid-session

Solo and small-group practices have no front desk at all — the phone competes directly with clinical care.

No-shows disrupt continuity of care

Missed sessions hurt outcomes and revenue. Gentle, reliable reminders by voice and text keep clients engaged.

What Bea handles

Agentic inbound and outbound, on your numbers

A calm, consistent voice for every caller — with escalation paths you define.

Inbound

  • Answers new-client inquiries 24/7 with warm, unhurried intake
  • Captures presenting concerns, insurance, and availability as structured intake
  • Schedules and reschedules sessions without back-and-forth
  • Follows your configured escalation path for urgent or in-crisis callers
  • Answers practice questions — fees, insurance accepted, telehealth options
  • Takes detailed, prioritized messages for clinicians between sessions

Outbound

  • Places session reminder calls and texts that cut no-shows
  • Follows up on intake paperwork and portal registration
  • Works the waitlist when cancellations open a slot
  • Re-engages clients who dropped off between sessions
  • Confirms telehealth sessions and sends the joining link by SMS

Connects to your stack

HUM connects to your EHR and practice tools through MCP tools, FHIR scheduling, the CRM connector, and signed webhooks — and telehealth sessions can run on Bea Meet video rooms with no client account required. See how integrations work.

Platform

Designed for sensitive front doors

The platform, tuned for care that starts with a phone call.

Patient, judgment-free intake

Bea never rushes a caller, asks your intake questions in order, and captures answers as structured outcomes.

Configurable urgent escalation

Callers who need immediate help follow the path you define — warm transfer to on-call staff or your documented crisis guidance.

24/7 with after-hours behavior

Every hour is covered, and nights and weekends can behave differently than the workday — by schedule, automatically.

Telehealth-ready video rooms

Bea Meet rooms with public join codes let clients join sessions from a link — no downloads, no account.

HIPAA-minded, BAA available

Role-based access, org-scoped recordings and transcripts, audit trails — with BAAs on the Enterprise plan.

Gentle SMS follow-through

Two-way reminder and follow-up texts with quiet hours and opt-outs handled automatically.

FAQ

Common questions

How does HUM handle a caller in crisis?
You define the escalation path, and it always takes priority: HUM can immediately warm-transfer to your on-call clinician, read your documented crisis guidance (such as directing callers to 988 or emergency services), or both. HUM is a front desk, not a crisis line — its job is to get urgent callers to the right human fast, exactly the way you specify.
Will an AI feel appropriate for therapy clients?
Bea is calm, natural, and unhurried — and always upfront that it’s an assistant. For many callers, reaching a patient voice immediately beats reaching voicemail. Anyone who prefers a person can be transferred or scheduled for a callback, and clinicians see full transcripts of every conversation.
Is HUM HIPAA compliant for behavioral health?
HUM is built with HIPAA controls in mind: role-based access, org-scoped data, recording controls, and audit trails. For production PHI workloads, BAAs are available on the Enterprise plan.
Can HUM schedule into our EHR?
Yes — through FHIR scheduling where available, MCP tools for systems with APIs, or structured appointment-request outcomes your staff confirm. Signed webhooks keep your other tools in sync in real time.
Does it work for telehealth practices?
Very well. HUM handles the phone and SMS side, confirms sessions with joining links, and Bea Meet provides video rooms clients can join from a 6-character code or a persistent link — no account or download required.
Common workflows
After-hours answeringNo-show reductionAppointment remindersAll featuresPricing
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Be reachable at the moment someone reaches out

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