The most expensive voicemail in business
A missed call at a law firm isn’t a missed message — it’s a retainer signed with the firm that answered.
Leads don’t leave voicemails
Someone facing a legal problem calls down their search results until a human — or something that sounds like one — answers. Second place gets nothing.
Intake quality is inconsistent
Whoever grabs the phone asks whatever they remember. Matter type, urgency, conflicts info, referral source — captured sometimes, missed often.
Attorneys billing hours can’t answer phones
Every interruption costs billable time; every unanswered ring costs a client. A human receptionist only fixes eight hours of the problem.
Agentic inbound and outbound, on your numbers
Structured intake in, scheduled consultations out.
Inbound
- Answers 24/7 and runs your intake script — matter type, urgency, parties, referral source
- Schedules consultations directly on the calendar
- Routes existing clients to the right attorney or paralegal
- Screens solicitors and spam with caller-ID lookup and blocklists
- Captures messages with priority so urgent matters surface first
- Warm-transfers qualified, time-sensitive leads to an attorney on duty
Outbound
- Confirms consultations to keep the calendar honest
- Follows up on unsigned engagement letters and requested documents
- Reminds clients about appointments, deadlines-related meetings, and callbacks
- Re-engages leads who went quiet after the first consult
- Runs follow-up campaigns from your lead list with per-lead context
Connects to your stack
HUM writes every intake to your practice-management or CRM system through the vendor-neutral connector, MCP tools, and signed webhooks — lead source, matter details, transcript, and recording attached. See how integrations work.
Intake that would make a managing partner smile
Consistent questions, clean data, complete records.
Scripted, structured intake
Your qualification questions asked the same way every time, captured as structured outcomes — not scribbled notes.
24/7 including weekends
Nights, weekends, and holidays follow their own flow rules — the 2am DUI call gets answered and triaged.
Attorney warm transfer
Hot leads and urgent client matters transfer live with a summary — context first, then the connection.
CRM & practice-management sync
Contacts resolved and created, call activity logged, transcripts attached — through the signed connector contract.
Full call records
Recording, diarized transcript, AI summary, and outcome on every call — a complete, searchable record.
Access controls & audit
Role-based access, org-scoped data, blocklists, and audit trails — with tenant API keys for your systems.