What's new in BlueHive HUM

Your AI agents can now be handed a job and asked how it went — from a script, a scheduled task, or an assistant like Copilot or Claude.

What's new

• Hand a task to an AI agent and get the answer back. Your event agents can now be given work directly — from a script, a backend job, or an AI assistant connected to HUM. Ask for something in plain language, get a run ID back immediately, and check on it whenever you like. The agent works in the background with its own tools and knowledge base, and reports what it found, how long it took, and what it looked at along the way. Retries are safe: for an hour after you send a task with a given ID, sending it again returns the original answer instead of repeating the work — whether it is still running or already done. If a task fails outright, sending it again starts a fresh attempt, so a bad run never leaves you stuck.
• Assistants like Copilot and Claude now speak your language. Connect one to HUM and it gets purpose-built tools for the things you actually ask for — listing your agents, looking one up, creating a new one, assigning it a task, and checking how that task is going. Previously every request had to be discovered and assembled from the raw API, so asking to "create an agent" could send it hunting. The full API is still there for everything else.

Fixes

• Searching the API for "agent" finds agents. The assistant-facing API search now understands the words used in the app, so a request phrased the way you'd say it out loud lands on the right operation instead of something unrelated.

What's new

• Bea recognizes callbacks. If someone from your team called a number recently and a call comes back from that number, Bea now knows. Instead of walking the caller through the full "which department do you need" menu, she offers to connect them straight back to the teammate who called — and tells them if that person is tied up. She keeps the details private: she never repeats what the earlier call was about and never assumes who is on the line, which matters when you're calling a front desk or a shared main line.
• Call details now show which voice model and agent version handled the call. When you tweak an agent or a new voice model rolls out, you can see exactly what was running on any given call.

Fixes

• Bea stops asking the same question over and over. If she catches herself re-asking something the caller already answered — even worded differently — she now stops and gets a real person on the line instead of looping.
• Callers who ask for a person get one. "Just let me talk to a person" now hands the call straight to an available teammate rather than to voicemail. If the caller instead sounds worn down — "I already told you" — Bea hands off as soon as she has actually stumbled, so an offhand remark in a call that is going fine doesn't cut it short.

HUM now opens up to AI assistants and backend integrations through secure, revocable API keys — plus a couple of reliability fixes.

What's new

• Connect AI assistants and backend integrations to HUM with revocable, scoped API keys and the new remote MCP server.
• Set up GitHub Copilot, Claude Code, Cursor, and other agents with a dedicated guide and reusable HUM skill.

Fixes

• Outbound calling recovers cleanly after missed or unanswered calls. Agents no longer need to clock out or refresh when a finished call incorrectly leaves them marked as busy.
• Write-only automation keys can connect to remote MCP. Scoped integrations can perform approved updates without also receiving read access.

HUM now protects active calls through service, sign-in, onboarding, and update interruptions.

Fixes

• Calls stay open through service and sign-in interruptions. HUM now waits until an active call ends before reloading or sending an agent to sign in or onboarding, and warns before a manual page exit.

A new foundation for calling from your browser begins rolling out to invited organizations.

What's new

• More reliable browser calling is ready for a controlled pilot. Invited organizations can use Twilio-powered call audio and keypad tones, place callers on hold, play saved clips, transfer to numbers or AI flows, and consult another agent before completing a handoff. The existing phone system remains the default until an administrator enables the pilot.

HUM now recovers automatically from a brief file-loading delay during an update.

Fixes

• Updates recover cleanly while they roll out. If a release briefly reaches your browser before all of its files are available, HUM now retries automatically instead of leaving the page on an error screen.

Automated phone menus should respond when you press a key. This update makes those presses more dependable and lets you know when a tone needs another try.

Fixes

• The in-call keypad responds more reliably on automated phone menus. Tones now reach the call promptly and in order, and the keypad tells you when a press was sent, could not be confirmed, or needs to be tried again.

Automations take center stage: fire an AI agent straight from your own app with a webhook URL, and find everything on a cleaner, tabbed AI Agents page.

What's new

• Fire an event agent straight from your app with its own webhook URL. While setting up an event agent, click New webhook URL to mint a unique, secret URL your systems can POST to. The JSON body you send becomes the agent's context — so a message from your app can kick off reasoning, an outbound call, or any tool you've connected. The response hands back run ids you can poll, and when the run finishes we POST the signed result to your callback URL so your app knows exactly how it went. No more separate trip through Settings — it's all right in the agent editor.

• A clearer AI Agents page — one thing at a time. The page is now organized into three tabs: Call agents, Message agents, and Event automations — each with a live count, so nothing feels crowded. The Event automations tab shows your event-triggered AI agents *and* your outbound webhooks side by side, each labeled with the exact events it listens to — like call.completed or voicemail.received — so you can tell at a glance what happens when an event fires. Searching now looks across all three tabs and shows you exactly where the matches are, and every card is fully clickable — no more hunting for a tiny Edit link. Everything works great on your phone, too.

• Create webhooks right from the AI Agents page. Choosing "New agent" now also offers Outbound webhook — a signed HTTP POST to your own endpoint, Slack, or Zapier, with no AI involved. And while setting up an event agent, one click on "Make it a webhook" switches your selected events over to a webhook instead. After you create one, your signing secret is shown right in the window so you can copy it before it's gone.

• More events to webhook on. The webhook editor now offers the full event catalog — including SMS delivery receipts, opt-ins and opt-outs, conversation updates, and meeting summaries — organized by category with a plain-English description of when each one fires.

• Your webhook triggers show up everywhere. Webhook URLs you've created — including ones from the old Inbound triggers settings page — now appear in the event-agent editor on both the list page and the agent's own page, with their fire counts, so you can subscribe an agent to them from either place.

• New voice agents start on OpenAI's newest realtime voice model. New call agents now default to the latest model, which hears letter-and-number details like confirmation codes and phone numbers more accurately, handles background noise and pauses more gracefully, and recovers more smoothly when a caller interrupts. Your existing agents keep their current model — and you can switch any agent's model anytime from its Design tab.

Fixes

• Status colors now match the BlueHive palette everywhere. Badges, alerts, and status pills across the app — success greens, warning ambers, error reds, and info blues — now use BlueHive's own colors in both light and dark mode instead of generic defaults. Event tags like call.completed also lost their harsh black outline in favor of a soft, readable border.

Your own systems can now kick off AI agent runs and get the signed result delivered right back. And when a repeat caller reaches your team, their whole history — what they needed, how it went, what's still open — is on screen before you say hello.

What's new

• Trigger AI agents from your own systems — and get the result back automatically. Inbound triggers now return a run ID the moment you POST, so you can track every agent run your event started. Add a callback URL (on the trigger, or per request) and HUM delivers the agent's signed result straight back to your system when the work is done — or poll the new status URL from any script. Duplicate deliveries are detected automatically, and a new agent.run.completed webhook event lets you follow every run org-wide.
• See your trigger runs at a glance. Each inbound trigger in Settings → Integrations now has a Runs view showing recent agent runs with their status, output preview, and callback delivery result — plus inline editing and one-click callback secret rotation.
• See a caller's full story the moment they reach you. Open any call and the new Caller history panel lays out every past conversation with that person, newest first — when you last spoke, what each call was about, and a quick AI recap of how it went. Calls where the issue was left open or needs a follow-up are highlighted, with a running count of unresolved items, so you can pick up right where you left off instead of asking the caller to repeat themselves. You can filter the history by reason or show only the open issues, and if a call hasn't been summarized yet, its basic details still show. The same reason and outcome now appear on each contact's call history too.
• See yourself at a glance when you're on the clock. The row of online teammates in the header now always keeps your own avatar in view — even on a busy team — so you can quickly confirm you're clocked in and whether you're shown as available or on a break. When more people are online than fit, tap the +N circle to open a list of everyone else who's on, each with their current status.
• More context when a call is handed to you. When a teammate transfers a caller to you, the incoming-call prompt now shows why they're handing it over and the original reason the caller was put through to a person — so you have the full picture before you say hello and don't have to make the caller repeat themselves. The teammate can add a quick transfer note when they pass the call along.

Fixes

• No more declining calls while you're already on one. If a call is transferred to you while you're busy on another line, HUM no longer rings you with a call you can't take. Instead, the caller is sent straight to voicemail (or on to the next available teammate), so you can stay focused on the conversation you're already having.
• Re-transcribing a call an agent handled now keeps the agent's name. Rebuilding a call's transcript used to relabel the agent's side of the conversation as our AI assistant and could leave duplicate lines behind. Rebuilds are now faithful to how the call actually happened — the right person's name on the right words, with no duplicates.

If HUM ever clocked you out and left you out, this one's for you.

Fixes

• Clocked back in automatically after sleep and network drops. Some agents found HUM had clocked them out — after closing a laptop, switching Wi-Fi, or starting the app before the network was ready — and it never clocked them back in. HUM now notices a dead connection quickly, keeps retrying until the network returns, and jumps back on the clock the moment you wake your computer or come back online. Your shift picks up right where it left off; a deliberate clock-out (by you or an admin) still sticks.

Dialing through phone menus just got a lot less frustrating. This release is all about making the in-call keypad work the way you'd expect.

Fixes

• The in-call keypad now hears your keyboard. While the keypad is open you can type 0-9, \* and # to send touch-tones — no more hunting for the on-screen buttons mid-call.
• You'll hear each keypad tone as you press it. Every press now plays the familiar touch-tone beep so you know it went through.
• Touch-tones land reliably on automated phone menus. Pressing digits to navigate another company's phone menu (like a clinic's front-desk line) now gets recognized consistently — tones no longer garble when hold music or a voice clip is playing, and they're delivered cleanly end to end.

Bea graduates from answering questions to doing the work: opening the right page with the right filters, drafting texts, lining up calls, and briefing you each morning. Every list got faster and more consistent too.

What's new

• Bea can now do things for you, not just answer. Ask her to "show me urgent voicemails from this week" or "call John back" and she'll open the right page with the right filters — or line up the call so all you do is confirm. She now also understands the voicemail or campaign you're looking at, so questions like "what do they need?" just work.
• Filter any list by asking. Every major list has a new sparkle button — describe what you want in plain language ("negative sentiment from the last 30 days") and the filters set themselves.
• Your day, at a glance. The dashboard now opens with a short daily briefing from Bea: urgent voicemails, missed calls, unread texts, and campaign progress — each one a single click from the work itself.
• A smarter voicemail inbox. Search voicemails by caller, transcript, or summary, and filter by urgency, sentiment, and date. Each voicemail now shows its AI topic tags (like "product-order") right in the list — click any tag to instantly filter to matching messages. Long histories load smoothly as you scroll.
• Draft replies in Messages. One click asks Bea to draft the next text from the conversation so far — review it, then send or tweak.
• Faster, more consistent lists everywhere. Calls, contacts, campaigns, agents, and the blocklist all share the same quick search, filters, and shareable URLs — plus new date-range filters on Calls.
• A friendlier Contacts page. Contacts now show as a clean list with avatars — tap anywhere on a row to open the contact, call with one click, and find edit/delete in a tidy menu. Creating and editing contacts now happens in one consistent side panel everywhere, so it works the same whether you're on the list or inside a contact. It finally looks great on your phone too.
• Keyboard shortcuts. Press ? anywhere to see them. Jump between pages with quick two-key combos like g then c for Calls.
• A simpler Staff page. Each team member now gets a clear card with their photo and role, labeled Department and Title fields, and easy toggles for which AI agents they answer escalations for. Changes save automatically as you type — no more hunting for a save button — and it works great on your phone. Click any name to jump to that person's analytics, or use the new Invite staff button to add a teammate.

Fixes

• Confirmation prompts got a glow-up: deleting, revoking, and blocking now ask with a clear in-app dialog (with helpful context about what happens) instead of the plain browser popup.
• The voicemail panel is tidier: one clear action row (Call back, Mark heard, Ask Bea) with the rest in a compact menu that no longer gets cut off, and action logging now lives right next to the activity timeline.
• A cleaner, more consistent look across the app — status colors, badges, and panels now match in both light and dark mode.
• Loading screens now show smooth placeholders instead of blank space, and filtered lists tell you clearly when nothing matches (with a one-click way to clear the filters).

The website now shows exactly how HUM fits your team — with new guides for common phone workflows, dedicated pages for ten industries, and a smarter menu to find them.

What's new

• See what HUM can do for your clinic — the website now has dedicated guides for five everyday workflows: after-hours answering, appointment reminders, overflow call answering, no-show reduction, and patient recall campaigns. Each one walks through how it works and answers the questions clinics ask most.
• Find your industry — new pages show how HUM works as the AI front desk for dental practices, veterinary clinics, behavioral health, dermatology, physical therapy, law firms, home services, real estate, insurance agencies, and salons & spas — including what Bea handles on inbound and outbound calls and how it connects to the tools you already use.
• A smarter menu — hovering Features or Industries in the website header now opens a rich menu that takes you straight to the topic you care about, on desktop and mobile.

Compliance auto-replies now carry your organization's name, and the Voicemails page is back to loading smoothly for busy inboxes.

What's new

• Text-message compliance replies now include your organization's name. When someone texts STOP, START, or HELP to one of your numbers, the automatic reply identifies your organization — and the HELP reply includes your organization's contact email and phone so people know how to reach you. Keep your contact details up to date in Organization Settings to make the most of this.

Fixes

• Fixed an error that prevented the Voicemails page from loading once your organization had more than 100 voicemails. The Calls page was protected from the same issue before it could happen.

A reliability fix for live calls: a brief network hiccup no longer hangs up on the person you're talking to.

Fixes

• Your calls no longer drop the instant your internet hiccups. If your Wi-Fi blips, you switch networks, your computer briefly sleeps, or the app loses its connection for a moment mid-call, BlueHive now keeps the caller on the line — they hear hold music for a few seconds — while it quietly reconnects you and picks the conversation right back up. Before, even a one-second network stumble would hang up on the caller and you'd have to redial from scratch. You'll see a brief "Reconnecting…" note when this happens, and if you truly can't get back in time the call ends gracefully on its own instead of leaving anyone stuck in silence.

This release brings a brand-new way to gather feedback at scale, makes your call history effortless to explore, and gives you more control when a new call comes in — plus steadier, complete recordings.

What's new

• Browse further back through your call history. The Calls tab now loads more calls automatically as you scroll toward the bottom of the list — just keep scrolling to travel further back in time, no clicking required. When you reach your very first call, we'll let you know there are no older calls left.
• Set an incoming call aside without losing it. When a new call rings in while you're busy, you can now tuck the prompt out of the way instead of having to accept or decline right away. The call keeps ringing and shrinks to a small badge in the corner — tap it whenever you're ready to answer or pass it along. This makes it easy to mute or wrap up the call you're already on before deciding what to do with the new one.
• Pollenate survey campaigns. Connect a Pollenate account under Settings → Integrations → Pollenate, then turn any of your feedback forms into an AI calling (or SMS) campaign. Bea asks the form's questions, captures the answers, and writes them straight back into Pollenate as form responses — no copy-paste, no spreadsheets.

Fixes

• Call recordings now capture the whole call in one continuous recording — the conversation with the assistant and the part with a team member after a transfer, from start to finish. Before, a call that was handed off could lose part of its recording, and in some cases a long conversation would show only a few quiet seconds. Every part of the call is now preserved and plays back as a single recording.
• Outbound calls no longer end abruptly when the person has a question. If someone Bea calls asks what something means or seems unsure, she now explains and keeps the conversation going instead of saying goodbye and hanging up before the question is answered.
• More trustworthy outbound call results. Bea now records only the answers the other person actually gave — when a question wasn’t reached or answered, she leaves it blank instead of guessing, so your captured outcomes reflect what was really said.

We bundled this week's reliability work into a single update: call recordings that capture the whole conversation, smoother live-call hand-offs, a steadier agent console, and a handful of rough edges smoothed over.

Fixes

• Call recordings capture the whole call. When a call moves from the assistant to a team member, the recording now keeps the entire conversation in one continuous file, start to finish. Before, a transferred call could lose part of its recording — and in some cases a long conversation showed only a few quiet seconds.
• Answering a call always connects you to the caller. Picking up an incoming transfer now reliably puts the caller on the line. Previously, if the caller spoke while the assistant was saying "connecting you now," the hand-off could silently fail and leave you hearing a dialing tone.
• Calls end cleanly when a caller hangs up as you answer. No more ringing on indefinitely — the call screen now wraps up within a few seconds.
• A more dependable in-call keypad. Tapping digits for an extension, a menu option, or a PIN now sends every touch-tone clearly, so your presses don't get missed partway through a call.
• A steadier live agent console. Right after we ship an update, agents' connections used to reconnect all at once — which could flash a red "Server error" and blink the online-agents list even though nothing was wrong. Reconnections now spread out gently and the roster holds steady.
• Admin clock-out that sticks. Clocking a teammate out from the Console now keeps them offline, even if their HUM window was tucked behind another app and their computer tried to quietly reconnect.
• Stay signed in through brief hiccups. A momentary connection blip no longer signs you out or sends you to the setup screen — you'll see a quick "try again" notice and pick up right where you left off.

Bea now holds onto everything you've talked about in a conversation, so you can keep going deeper without starting over.

What's new

• Bea remembers your whole conversation. Long chats with Bea no longer lose their earlier context — she now keeps the full back-and-forth in mind, so you can keep digging into a topic without having to repeat yourself.

When customers text in a picture, BlueHive's AI assistant can now look at it and respond — no more asking people to type out what's already in the image.

What's new

• Your AI texting assistant can now see photos. When someone texts in a picture — like a photo of their insurance card — the AI looks at it, checks that it shows what's needed, and responds accordingly, instead of asking the sender to type everything out.

This release brings an inbox-style workflow to your calls and voicemails, smarter AI voice agents out of the box, and a faster way to move through your call history — plus a cleaner website experience.

What's new

• New voice agents now use OpenAI's latest realtime voice model by default, giving you stronger instruction-following and more reliable actions on calls right out of the box. Your existing agents keep their current model unchanged — and you can switch any agent's model anytime from its Design tab.
• Calls and voicemails now work like an email inbox. Anything you haven't opened yet shows bold with a blue dot, and the sidebar shows how many unread calls and voicemails are waiting for you. Open one and it's marked as read — just for you, so everyone on your team keeps their own view of what they've caught up on. You can mark items back as unread to revisit them later, or use "Mark all read" to catch up in one click.
• Every call now has an access log showing who on your team has opened it and when — the same way voicemails already did.
• Step through calls without going back to the list: the call page now has previous/next buttons (arrow keys work too), so you can review call after call just like flipping through messages.
• The call page header is easier to scan: the call's status (Live, Completed, Inbound/Outbound) now sits right under the phone numbers with the date and duration, leaving a tidy row of just the buttons you act on.
• Call tables now size each column to fit what's actually in it — phone numbers, dates, and statuses get exactly the room they need, so more of your call list fits on screen without awkward stretched or squished columns.
• Right-click any call in a list for quick actions: open it (or in a new tab), call the person back, copy their number, see your full history with them, mark it read or unread, copy a shareable link, or block a spam caller — all without leaving the list.
• Call transcripts got a cleaner, chat-style layout: each speaker's name now sits beside their avatar with their words right underneath, timestamps line up in one tidy column, and the extra empty space between lines is gone — so conversations are easier to follow at a glance.
• The website header now adapts better to mid-size screens — menu items no longer crowd or overflow on tablets — and when you're signed in it shows a single clear "Go to dashboard" button. "Get started" buttons across the site now take you straight to your dashboard too, instead of asking you to sign up again.

Fixes

• Callers waiting on hold for the next available agent now ring through to online agents right away. Previously a caller could be left listening to hold music even while agents were free, until they gave up and hung up.
• Fixed an issue where an agent could get stuck looking "on a call" after a caller hung up at the exact moment of a transfer — making them invisible to call routing until they clocked out and back in. Routing now detects and clears this automatically.
• If a caller hangs up just as they're being transferred to an agent, the agent's incoming-call notification is now dismissed automatically so they no longer answer into a silent, already-ended call.
• Hover tooltips on the call page's navigation buttons now show reliably — including the previous/next call arrows when there's no call to jump to — with a clearer, consistent look that matches the rest of the app.

Fixes

• Links in Bea's answers now take you to the right place. Click a page or Help Center link and you'll go straight there inside the app — no more losing your spot. External links open in your browser, including from the desktop app, where links previously could go nowhere at all.

Bea now reliably answers product questions from the Help Center, and search understands what you mean, not just the words you type.

Fixes

• Bea can now actually find Help Center articles. When you ask product questions like "how do I set up an AI agent to answer my calls?", Bea searches the documentation and answers with step-by-step guidance and links to the right articles — instead of telling you the docs don't cover it yet.
• Smarter search all around: semantic (meaning-based) search now works across your calls, contacts, voicemails, and documents, and documentation search finds the best matching article even when your question doesn't use the exact words in the docs.

A quick fix for desktop app users.

Fixes

• Tables show up again in the desktop app. Calls, contacts, and other lists were appearing empty and unformatted in the desktop app — they now display correctly, matching what you see in the browser.

Two fixes that make working with your files smoother.

Fixes

• File downloads work reliably again. Downloading a file from Documents — from the file menu, the file detail panel, or a call recording — now saves correctly in every browser and in the desktop app, which hands downloads to your default browser.
• File menus stay on screen. The actions menu on a file card now flips to stay fully visible when it opens near the edge of the window, so Download, Rename, and Delete are always reachable.

Bea, the AI that answers your calls, now helps you everywhere in HUM — plus a new Help Center and a much faster app.

What's new

• Meet Bea, your built-in assistant. Bea now lives on every page of HUM — click Bea's icon in the corner (or press Cmd/Ctrl+Shift+B) to chat. She knows the page you're on: ask about the call you're viewing ("What did this caller need?", "Draft a follow-up email"), get a relationship summary on a contact, or get configuration help while editing an AI agent. During a live call she can summarize the conversation so far and draft the follow-up you just promised — all from the actual transcript.
• Give Bea more room. A new expand button in Bea's header grows her panel into a roomier workspace — great for longer answers and call summaries. HUM remembers your preferred size for next time.
• Bea no longer scrolls you around while she types. The chat stays right where you're reading while her answer streams in, and a "Jump to latest" button appears whenever new content is waiting below.
• Bea's chat looks polished while you talk. Formatting — bold text, lists, headings — now renders live as her answer streams in (no more raw markdown symbols until the reply finishes), and messages you send display their formatting too.
• Copy and rate Bea's answers. Every reply now has a copy button plus thumbs up/down, so you can grab her draft in one click and tell us when she nails it (or doesn't) — your feedback helps make her better.
• Bea answers product questions, with receipts. Ask "How do I add a phone number?" or "How do business hours work?" and Bea answers from the new HUM Help Center, citing the articles she used so you can read more.
• A new Help Center. Step-by-step guides for every part of HUM — getting started, AI agents, phone numbers, the SMS inbox, campaigns, contacts, webhooks, and more — are now at hum.bluehive.com/docs.
• HUM loads much faster. The app now downloads only what each page needs, so your first visit and every return trip start in a fraction of the time — especially noticeable on slower connections.

HUM can now spring into action when things happen outside the phone — and we polished up how calls hand off to voicemail.

What's new

• Kick off an AI agent from your other tools. You can now have HUM run an event-trigger agent when something happens in another system — a new GitHub issue, an updated Redmine ticket, a finished job, anything that can send a web request. Create an inbound trigger under Settings → Integrations → Inbound triggers, point the outside tool at the URL it gives you, and HUM hands the details straight to whichever agent you've subscribed — so it can look things up, summarize, and notify your team automatically, no phone call required.

• The call timeline now shows what the agent _did_, not just what was said. When you navigate a phone menu with the dialpad or drop a saved voice clip during a live call, those actions appear right in the transcript — timestamped in line with the conversation, just like the AI's own actions. You can also click the matching marker on the recording to jump straight to that moment, so the story of the call is always complete and accurate.

Fixes

• Voicemail handoffs now say what they mean. Before sending a caller to voicemail, the AI receptionist sometimes skipped the actual instructions — callers could hear an off-script line (or even "anything else I can help with?") right before the beep. The spoken handoff is now locked to the exact voicemail prompt, and the call waits for that message to finish playing before the beep starts, so callers always know what to leave and for whom. The same fix protects transfer announcements and goodbye lines from getting cut off mid-sentence.

• Stay clocked in when the window slips behind another app. On the desktop app, leaving Hum parked behind another window no longer quietly clocks you out or scrambles your clock-in time. Hum now keeps your connection alive in the background, and if it ever does blink offline for a moment, you pick up the same shift right where you left off instead of starting the clock over.

A quick fix for anyone who navigates phone menus during a call.

Fixes

• Keypad tones register every time, even when you tap fast. When you press digits during a call to get through an automated menu, quick repeated taps could collide and cancel each other out, so the menu never heard them. Presses now play one after another in the order you tap them, so you reach the right option without mashing the button.

A couple of quick polish fixes for your calls.

Fixes

• Your call notes now show up on the call. The notes you jot down in the Notes panel during a call now appear right on that call's page afterward — alongside the transcript and summary — so nothing you wrote gets lost.
• Smoother clips while a caller is on hold. Playing a voice clip to someone who's on hold used to sound choppy. Now the hold music steps aside while your clip plays, so it comes through clean from start to finish.

Your call screen just grew up. When you're on a call, you now get a full workspace built for getting things done — not a tiny box in the corner.

What's new

• A full-screen workspace for every call. When a call connects, it now opens into a roomy, focused view with the caller's details, your call controls, and the live transcript all in one place. Need to peek at another page? Tap Minimize to tuck the call into the corner — your call keeps going, untouched — and Expand to jump right back.
• Text a customer a saved reply in one tap. Got a question you answer all the time, like pricing or scheduling? Open the Text panel during a call, search your saved replies, and send the right one to the customer as a text message — without ever leaving the call. You can tweak the wording before it goes, or save a brand-new message as a template on the spot.
• Notes that save themselves. Jot down what's happening right next to the live transcript in the new Notes panel. Everything saves automatically as you type and stays attached to the call, so it's all there when you look back later.
• Let AI write your saved replies. When you create a text template, just describe the message you want — or tap the mic and say it — and we'll draft the wording and a title for you to tweak and save.
• Personalize every text automatically. Drop in details like the contact's first name or company with a tap, and we fill them in for you the moment the text sends — so every message feels personal without the typing.
• A consent check that has your back. Before a customer's first text, we ask you to confirm they agreed to receive messages — and we always respect anyone who's opted out — so staying compliant takes care of itself.
• Manage your saved replies in Settings. A new Templates tab under Settings lets you create, edit, and organize your text replies by category. Keep replies just for yourself, or share a set with your whole team.

Say goodbye to reading the same voicemail message out loud on every call.

What's new

• Voice Clips — your personal soundboard. There's a new Voice Clips area in the sidebar where you can save short audio clips, like your voicemail drop. Record one with your mic, upload an existing audio file, or type a script and let us generate it in a natural voice.
• Play a clip into any live call with one tap. While you're on a call, open the new Clips button on the call panel and tap a clip to play it straight to the other person — perfect for leaving the same voicemail without saying it again and again. Your mic mutes automatically while it plays, and you can stop it anytime.
• Keep clips to yourself or share with your team. Every clip starts private. Flip one to shared and it shows up on everyone's soundboard, so your team can reuse the same polished messages.
• Know exactly which version you're on. A new Debug panel at the bottom of Settings shows your app version, the exact build it's running, and when that build shipped — handy to copy and share if you ever reach out to support.

Screenshots

Voice Clips — your personal soundboard

Drop a clip into a live call with one tap

Two important reliability fixes: live call transfers stay in sync, and shared team ringtones now appear for everyone.

Fixes

• No lag after transferring a call. When you hand a live call to another agent, the audio now stays in sync instead of falling further and further behind. The agent who picks up hears the caller right away, and the conversation keeps up for the rest of the call.
• Public ringtones appear for the whole team. Tones added to the shared Public Ringtones folder in Documents now show up in everyone's ringtone picker under Settings → Account, and play for all members. Files added earlier surface automatically — no need to re-share them.

Pick the sound you hear when a call comes in — and bring your own.

What's new

• Choose your ringtone. Head to Settings → Account and pick the tone you'll hear when an incoming call rings your softphone. Tap Preview to hear any option before you commit.
• Upload your own. Add a personal ringtone (MP3 or WAV, up to 1 MB and 30 seconds). Your uploads are saved privately to a new My Ringtones folder in your Documents.
• Shared team ringtones. Admins can drop tones into a shared Public Ringtones folder in Documents, and everyone on the team can pick from them.

The BlueHive HUM desktop app is now available for Windows — grab it from the download page and run the full workspace in its own dedicated window.

What's new

• Windows desktop app. Visit the download page and pick the installer that fits you — a standard .msi or a one-click .exe setup. Calls, SMS, meetings, and flows all run in a native window with microphone and camera access, and the app keeps itself up to date automatically.

The Calls page now refreshes on its own, so new calls show up without you lifting a finger.

What's new

• Calls refresh automatically. The call list updates every minute in the background, so recently finished calls appear on their own. You can still tap Refresh any time you want the very latest right away.

Fixes

• Smoother conversations in the browser. When you talk over the assistant in the in-browser dialer or the website voice widget, it now stops and responds right away instead of drifting further behind. Audio stays in sync for the whole call.

Screenshots

Dashboard at a glance

Every call, searchable

Your contacts, organized

Say hello to Documents — a Google-Drive-style space inside HUM where your team can keep audio, PDFs, and text files, where your call recordings and voicemails are always within reach, and that works hand in hand with Messages.

What's new

• A real document library. Open Documents from the sidebar to upload audio clips, PDFs, spreadsheets, and notes. Drag files straight onto the page or use the Upload button — you'll see each upload's progress as it goes.
• Folders, the way you'd expect. Organize everything into folders, rename and delete as you go, and find your way back with the breadcrumb trail at the top.
• Private or shared, your call. Keep a file just for yourself, or share it with everyone in your organization. Flip any file between private and shared whenever you like.
• Your recordings and voicemails, right here. Call Recordings and Voicemails show up at the top of your Drive so you can jump straight to them, play them back, and download a copy.
• Teach your AI agents. Turn on Use with agent for any document and your AI agents can draw on it during calls — answering questions from your pricing sheet, policy doc, or FAQ instead of guessing. We index it automatically and show you when it's ready.
• Built-in playback and previews. Click any file to open a details panel with its size, type, and upload date. Audio plays right there, and images and PDFs show a quick preview — on the web and in the desktop app — with download always one click away.
• Send straight from Messages. In any conversation, tap Documents to pick from a thumbnail grid of your recent files — or browse your folders — and send them as a picture or file. Pick several at once, see them lined up as chips, and remove any before sending. No re-uploading the same flyer or PDF.
• Everything lands in one place. Files you send, and pictures customers send back, are tucked into a shared Messages folder in Documents so your whole team can find them later.
• Storage you can see. Your plan now includes a generous storage allowance, and your billing page shows exactly how much you're using. Need more? It scales with you, billed only for what goes over.

Fixes

• Files that are too large or aren't supported for picture messaging are clearly marked, so you'll always know what will go through before you send.
• Downloads and previews work reliably everywhere, including the desktop app.

Screenshots

Documents — files, recordings, and agent knowledge

The big one today: Event Agents — a new kind of AI Agent that works in the background — plus a couple of fixes that make outbound calls and the desktop app smoother.

What's new

• Introducing Event Agents. When you create an agent, you can now choose Event as its type. Instead of answering calls or texts, it runs in the background the moment a trigger fires.
• Pick your triggers. Tell the agent what to listen for — a completed call, a new voicemail, an incoming text, a closed conversation, and more. It springs into action only when those events happen.
• Real work, hands-free. A typical Event Agent looks up the caller's details in your CRM, writes a short summary of what happened, and notifies the right on-call person using your own tools — all without anyone lifting a finger.
• A full run history. Every time an Event Agent runs, we record what it did, which tools it used, and how it turned out, so you can see exactly what happened after the fact.

Fixes

• Outbound calls now ring long enough to reach voicemail. When you dial out from the browser, the call keeps ringing a bit longer so the other side's voicemail has time to pick up — you'll hear the greeting and can leave a message instead of the call ending early as "no answer."
• Voice dictation now works in the desktop app. When building an agent or tool with AI, the "hit the mic and talk it out" button was failing to transcribe in the desktop app. It now records and transcribes correctly so you can draft hands-free.
• Switching organizations works in the desktop app. Picking a different organization from the switcher now takes effect right away instead of quietly doing nothing.
• Keypad tones reach phone menus reliably. When you press digits during a call to navigate an automated menu (IVR), the tones now go through every time instead of occasionally being missed, so you reach the right option without having to retry.

Screenshots

Event Agents

Your call flows are now AI Agents — a clearer name for the AI workers that greet callers, answer texts, and get work done on your behalf — plus a handful of platform touches that make HUM easier to follow day to day.

What's new

• Call Flows are now AI Agents. The same powerful builder, with a name that better reflects what it does. You'll see "AI Agents" in the sidebar, on the builder, and throughout the docs.
• Staff vs. AI, made clear. Your human on-call team now lives under Staff, so it's never confused with your AI Agents. Old links redirect automatically.
• See how each agent is triggered. Every agent now shows its trigger at a glance — a live call, an incoming message, or an event — so you always know what kicks it off.
• Stay in the loop with a smart update badge. A small badge by your clock-in and active-call controls gives you a heads-up before updates roll out, invites you to refresh into the latest when you're ready — never mid-call — and opens a friendly What's New summary any time you click it. The desktop app gets the same nudge when a new version is ready.
• A full release-notes history. Browse everything we've shipped, newest first, on a new release notes page — linked from What's New and the site footer.
• Organization on contacts. Add the company a contact belongs to and see it right on the agent dialer's contact card while you're on a call.

Fixes

• Tidied up naming across the app, documentation, and pricing so everything speaks the same language.
• Clock-out that sticks. When a supervisor clocks an agent out from the console, that agent now stays offline instead of quietly popping back online a moment later — and the roster's "Clock out" button no longer wraps onto two lines.
• Polished the header so the clock-in, active-call, and update badges line up cleanly in both light and dark mode.

Screenshots

Say hello to AI Agents

A full release-notes history

Take HUM with you on the desktop, see who's around at a glance, and reach people with richer messaging.

What's new

• The HUM desktop app. A native app with autostart, a tray clock-in menu, and native call notifications so you never miss a call.
• Live presence and avatars. See who's online and on calls, with editable display names and friendly avatars across the app.
• Listen in on live calls. Admins can listen in on an in-progress call to support their team in the moment.
• RCS and Messaging Service support. Richer texting and better deliverability for your messages.
• A refreshed download page. A clearer place to grab the desktop app, with status and uptime at a glance.

Fixes

• Agents stay clocked in across updates instead of being dropped.
• Outbound calls no longer get stuck showing "initiated".
• Call attribution is preserved correctly across transfers.

Screenshots

The HUM desktop app

Richer messaging

A big step up for live agents, plus a bridge to the customer tools you already rely on.

What's new

• In-call controls for agents. Put callers on hold with real hold music, transfer them, or send them to voicemail — all from the softphone.
• Faster, smarter transfers. A call queue with ring alerts and hold music, plus named and department-based transfers, so callers reach the right person sooner.
• After-hours to a live agent. When someone's clocked in after hours, HUM can route the caller to them instead of straight to voicemail.
• CRM connectors. Connect HUM to your CRM so contacts and calls stay in sync, with deep links that jump you between the two.
• Agent time tracking. A new analytics page and a header clock-in/out button make it easy to see who's available and for how long.
• A live mic meter. Agents can confirm their microphone is working before they take a call.

Fixes

• Knowledge lookups during calls are more reliable.
• Barge-in works dependably on both phone and browser calls.
• Recordings of agent calls stay smooth and in sync.

Screenshots

Agent time tracking

See your call trends

Try flows before you ship them, let visitors call you straight from your website, and get a recap after every meeting.

What's new

• Test a flow in your browser. Dial into any flow yourself to hear exactly how it sounds before it goes live.
• An embeddable voice widget. Drop a simple widget on your website so visitors can talk to Bea with one click.
• Post-meeting AI summaries. After a Bea Meet session, get an automatic summary of what was discussed.
• Friendlier meeting invites. Send meeting invites by text with one-time passcodes, all looking great in light and dark mode.

Fixes

• Polished colors and tooltips across meetings for better readability.

Screenshots

Post-meeting AI summaries

Spend less time digging and more time helping — HUM now summarizes, searches, and sets you up with new numbers in a few clicks.

What's new

• Voicemails, summarized. Every voicemail now comes with an AI summary, sentiment, urgency, and suggested action items so you know what matters at a glance.
• Buy a phone number in HUM. Search available numbers and get a new line up and running without leaving the app.
• Global super search. Find calls, contacts, and more from one search box — with AI-powered answers to your questions.
• A richer contact view. Open any contact to see their call history and stats in one place.
• Per-flow voice tuning. Fine-tune how responsive Bea is to interruptions on a flow-by-flow basis.

Fixes

• Dashboard stats now show loading placeholders instead of a momentary "0".
• Agent transcripts are labeled with the agent's name, not Bea's.
• Date-range filtering on analytics fits its container cleanly.

Screenshots

Voicemails, summarized

Buy a phone number in HUM

A richer contact view

HUM is now a texting platform too — with AI-powered conversations and a chat inbox your whole team can work from.

What's new

• Two-way SMS. Send and receive text messages, with Bea able to handle conversations automatically through SMS flows and campaigns.
• A chat-style inbox. A clean, full-screen inbox at Messages lets you read and reply to conversations, with contact autocomplete when starting a new one.
• SMS-aware flows and analytics. Switch a flow between voice and SMS, and see texting activity reflected in your analytics.
• A public marketing site. A new home on the web to share what HUM can do.

Fixes

• The mobile menu no longer clips behind the page.
• Clearer guidance about why a new conversation may be unavailable.

Screenshots

Two-way texting in a chat inbox

Bring real people into the conversation — and step beyond calls into live meetings.

What's new

• Live agent queue and browser softphone. Bea can transfer a caller to a live agent, who takes the call right in their browser — no extra hardware needed.
• An AI co-pilot for agents. While an agent is on a call, HUM transcribes the caller live and surfaces helpful suggestions, then writes a post-call summary.
• Bea Meet. Host video meetings with a waiting room, secure invite links, and one-time passcodes for peace of mind.
• An AI tool marketplace. Extend what Bea can do with reusable tools, including the ability to send a text message mid-call.
• Per-flow model choice. Pick the AI voice model that best fits each flow.

Fixes

• Smoother, more consistent voice handling during transfers and lookups.

Screenshots

Bea Meet — video meetings

An AI tool marketplace

Classic phone-tree convenience, plus easier ways to deal with unwanted callers.

What's new

• Press-1 keypad menus. Bea can now navigate touch-tone (DTMF) menus, so HUM works smoothly with traditional phone systems and IVR prompts.
• Block spam from voicemail. Mark a voicemail as spam or block the caller in a couple of clicks with a tidy overflow menu.

Fixes

• Action menus on the call detail page now stack cleanly and are easier to tap.

Screenshots

Voicemail with spam controls

Keep the junk out and reach the right people at scale.

What's new

• Quieter, spam-resistant calls. HUM now recognizes silent and spam calls and keeps them from cluttering your transcripts and reports.
• Call lists and outbound campaigns. Build a list and let Bea work through it with an outbound calling campaign.
• A redesigned call timeline. The recording timeline on the call detail page is clearer and easier to scan.
• Richer notifications. Voicemail and completed-call alerts now include who was calling and helpful context.

Fixes

• After-hours transfers are properly held back outside business hours.
• Call timestamps show the correct time.
• Bea reliably wraps up and ends the call after saying goodbye.

Screenshots

Call lists

Outbound campaigns at scale

HUM grows up: flexible billing, a powerful admin portal, and call flows that know when to do something different.

What's new

• Simple, flexible billing. Subscriptions with usage-based overage, so you only pay for what you use.
• A site admin portal. Admins can manage organizations, users, and calls, and adjust plans all in one place.
• Flow-to-flow handoffs. A flow can pass a caller along to another flow when it makes sense — great for routing between departments.
• Business-hours awareness. Flows can behave differently after hours, so callers always get the right experience.
• Visual call diagrams. See how a call flow branches with an interactive diagram.
• Chat-platform alerts. Send call and voicemail notifications straight to Slack, Teams, or Rocket.Chat, complete with transcripts and recording links.

Fixes

• Smoother handling when a caller talks over Bea (barge-in).
• More reliable live call updates.
• Data tables follow your light/dark theme correctly.

Screenshots

Simple, flexible billing

Smarter call flows

A wave of polish that makes calls easier to follow as they happen and settings easier to manage.

What's new

• Watch calls unfold live. The call detail page now updates in real time so you can follow an in-progress call as it happens.
• See cost and usage per call. Each call shows a clear breakdown of what it cost, right alongside the transcript.
• Voice dictation for flows. Speak your changes and HUM turns them into flow updates.
• A cleaner Settings page. Settings got a top-to-bottom refresh, with tabs that stay in sync with the page so you can share and bookmark exactly where you were.

Fixes

• Phone number fields now format consistently as you type.
• Call timeline markers line up accurately with the call's real duration.
• The call volume chart renders correctly.

Screenshots

Live call insights, cost, and transcript

A refreshed settings experience

The very first release of BlueHive HUM. Bea answers your calls in a natural, human-sounding voice, around the clock, so every caller reaches a friendly, helpful agent instead of a dead end.

What's new

• Bea answers and places calls. A natural-voice AI agent greets callers, understands what they need, and handles the conversation — for both inbound and outbound calls.
• Build call flows in plain English. Describe how you want a call handled and HUM drafts the flow for you, then lets you fine-tune it visually.
• Smart transfers with voicemail fallback. Bea can hand off to the right person or team, and gracefully take a voicemail when no one's available.
• Recordings, transcripts, and voicemail inbox. Every call is recorded with a clear waveform player, and voicemails arrive transcribed and ready to play.
• Your own phone numbers. Bring your numbers into HUM and get going quickly.
• Contacts, blocklist, and analytics. Keep track of who's calling, block unwanted numbers, and see how your call volume is trending.
• Team invites and webhooks. Invite your teammates and connect HUM to the tools you already use.

Screenshots

Every call, recorded and transcribed

Build AI agents in plain English