BlueHive HUM
Industries

AI phone agents for real estate & property management

Agents are on showings. Property managers are on site. The phone doesn’t know that. HUM captures every buyer inquiry, books the showing, and triages the “no hot water” call — escalating true emergencies immediately.

Every missed call is a lead or a liability

Real estate phones split between revenue (buyers, renters, sellers) and risk (maintenance emergencies) — both punish voicemail.

Buyer leads go cold in minutes

Someone calling about a listing is calling about three others too. The agent who answers — or whose AI answers — gets the showing.

Maintenance calls at all hours

Tenants call when things break, not when the office is open. A flooded unit at midnight can’t wait for a callback.

Portfolio scale, front-desk staffing

Hundreds of doors generate constant routine calls — rent questions, lease dates, parking — that bury a small office team.

What Bea handles

Agentic inbound and outbound, on your numbers

Leads to the CRM, showings to the calendar, emergencies to a human.

Inbound

  • Captures listing inquiries with budget, timeline, and contact details into your CRM
  • Schedules showings and open-house visits on the calendar
  • Takes tenant maintenance requests with unit, issue, and access details
  • Escalates emergencies — flooding, no heat, lockouts — by your rules, immediately
  • Answers application-status, lease, and building policy questions
  • Routes owner and vendor calls to the right property manager

Outbound

  • Confirms showings and follows up with attendees afterward
  • Schedules maintenance appointments with tenants once vendors are assigned
  • Runs lease-renewal outreach before expirations
  • Places payment-reminder calls and texts with quiet-hours pacing
  • Re-engages past leads when matching listings hit the market

Connects to your stack

HUM syncs contacts and call activity with your CRM through the vendor-neutral connector, reaches your property-management software through MCP tools, and streams every event to your systems with signed webhooks. See how integrations work.

Platform

One platform for the sales line and the tenant line

Different flows, different rules, same dashboard.

Per-line personalities

The listings line sells, the tenant line triages — each number gets its own flow, hours, and escalation rules.

CRM lead capture

Callers are looked up, new leads created, and call activity logged automatically through the signed connector.

Emergency escalation

Your emergency definitions route straight to on-call staff or vendors — with a structured incident summary.

Two-way SMS + MMS

Tenants text photos of the issue; leads get listing links and showing confirmations by text.

Renewal & reminder campaigns

Lease renewals and payment reminders dialed and texted from lists with retries and outcomes.

Portfolio-wide visibility

Volume, outcomes, and cost per number and per flow — every property line in one view.

FAQ

Common questions

How does HUM handle a maintenance emergency at midnight?
Your flow defines what counts as an emergency — active flooding, no heat in winter, gas smell, lockouts — and what happens next: warm transfer to on-call maintenance, a vendor’s emergency line, or a prioritized dispatch message. Everything else books as a normal work order for the morning.
Can it capture leads into our real estate CRM?
Yes. The vendor-neutral CRM connector looks up callers, creates new contacts with the details Bea gathered (budget, timeline, property of interest), and logs the call with transcript and recording — seconds after hangup. MCP tools and webhooks cover anything beyond that.
Can one account run our sales line and our tenant line differently?
Yes — every number gets its own flow, greeting, business hours, and escalation paths. The listings line can qualify and schedule showings while the tenant line triages maintenance, and analytics stay separated per line.
Does it work for showings and open houses?
HUM schedules showings on your calendar, sends confirmations and reminders by text, and can follow up with open-house attendees afterward from a call list — with outcomes pushed to your CRM.
What do tenants think of talking to an AI?
Tenants mostly want two things: to report the problem fast and to know someone is on it. Bea takes the full report conversationally, confirms next steps, texts updates, and never makes them wait on hold — and urgent callers always reach a human by your rules.
Common workflows
After-hours answeringOverflow call answeringAll featuresPricing
Related industries
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Catch the lead. Calm the tenant. Same platform.

Put HUM on your listings and maintenance lines — 14-day free trial, no credit card required.